Question 1

Do you accept insurance?

Accepted Answer

No. However, superbills containing license numbers, treatment codes, session notes, and the necessary information for reimbursement, can be provided to those who have out of network benefits, health share accounts, and other means of obtaining session cost coverage.

Question 2

Do you participate with employer benefit plans?

Accepted Answer

Yes! The City of Fort Collins, New Belgium, and many other employers offer reimbursement and stipends for massage, Rolfing, and Structural Integration.

Question 3

How do I schedule an appointment?

Accepted Answer

Schedule online at wholesometherapies.as.me, call or text (303 900 8937), or email FrontDeask@WholesomeTherapies.com

Question 4

In what locations do you see clients?

Accepted Answer

Fort Collins (Tues, Wed, Thurs), Boulder (Mon, Fri), North Platte NE (about once monthly)

Question 5

How long are sessions?

Accepted Answer

Sessions are between 30-minutes (mostly for kids), 60-minutes, and 90-minutes. 90-minute sessions are highly recommended, especially for first time clients to provide more opportunity for intake, assessment, treatment, and debrief.

Question 6

How often should I receive treatment?

Accepted Answer

This is an individual decision where factors like urgency, lifestyle, age, financial resources, and availability come into play. Some clients are seen multiple times within a week, and some are seen once.

If your body and health is regularly compromised from long standing injury, profession, hobbies, or other, you have the time, drive, and finances to consistently receive support, you may need to come in more regularly.

If you are overcoming a nagging injury that is mostly healed and needs a little support and you're time is limited, come in for a session or two.

Overall, your needs and capacity are what take priority in determining frequency of treatment.

Question 7

What forms of payment can you accept?

Accepted Answer

Cash, check, and Venmo are preferred as they come without additional fees. Paypal, Zelle, and credit card including Flexible Spending and Health Savings Accounts (FSA and HSA) are also welcome.

Question 8

What type of clients do you work with most?

Accepted Answer

Female clients overcoming injuries and limiting beliefs, investing heavily into their personal development and pursuing a greater life, are who I’m currently working with most.

Question 9

What is your cancellation policy?

Accepted Answer

Understanding life includes surprises and unexpected interruptions, the Wholesome Therapies cancelation policy is sensitive to this part of the human experience. Therefore:

~ Each client's first non-emergency cancellation within 24 hours has a one-time waiver of session cost.

~ The 2nd non-emergency cancellation within 24 hours results in a 50% session cost.

~ The 3rd and subsequent non-emergency cancellation within 24 hours results in a 100% session cost with future sessions needing to be paid for at time of scheduling.

The intention of this policy is to be sensitive to life's challenges while being respectful of others.

Question 10

Client Confidentiality and Privacy

Accepted Answer

At Wholesome Therapies, we prioritize your privacy and confidentiality while recognizing that there may be circumstances where sharing information with other professionals is necessary for your care. This policy outlines how we protect your data and the conditions under which your information may be shared, along with your rights regarding consent.

1. Confidentiality Practices 
All client communications (email, text, phone, voicemail) are handled with care, though absolute security cannot be guaranteed.
Acuity Scheduling and Google Drive store your data securely with encryption and access controls.
Legal exceptions to confidentiality apply (e.g., harm to self/others, abuse, or court orders).
2. Consent to Share Information
Your personal and therapeutic information will not be disclosed to any third party without your written consent, except in the following circumstances:
When Information May Be Shared
With Your Explicit Consent:
You may authorize us to share information with other healthcare providers (e.g., physicians, psychiatrists), family members, or other designated parties.
A signed Release of Information (ROI) form will specify what is shared, with whom, and for how long. You may revoke this consent anytime in writing.
Without Consent (Legal & Ethical Exceptions):
If there is imminent risk of harm to yourself or others.
If abuse or neglect of a child, elder, or vulnerable adult is suspected.
If required by a court order or subpoena.
If mandated by professional ethics (e.g., consultation with a supervisor for clinical guidance, with identifiers removed when possible).
How Information Is Shared Securely
When sharing is necessary, we use encrypted email, secure portals, or direct phone calls with verified professionals.
Only the minimum necessary information will be disclosed.
3. Your Rights
You may request to view, update, or correct your records.
You may withdraw consent for information sharing at any time (except in legally mandated cases).
You may ask about who has accessed your records and for what purpose.
4. Acknowledgment & Consent
By engaging with Wholesome Therapies, you understand and agree to:
The use of email, text, phone, voicemail, Acuity Scheduling, and Google Drive for communication and records.
The confidentiality limits and information-sharing policies outlined above.
The right to discuss any concerns about privacy or consent with your therapist.

FAQs

Frequently Asked Questions

Frequently asked questions